Policies and Procedures

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Cancellations by Client: 

- If you need to cancel or reschedule an appointment, please call or or send us an email

- Cancellations can be made up to 24 hours before your scheduled appointment time

- Cancellations made within 24 hours of your appointment time are subject to the full amount of your appointment fee

- Emergency cancellations will be assessed on a case-by-case basis 

Cancellations by Clinician: 

- If the clinician needs to cancel an appointment, at least 24 hours notice will be given to you via email, text, and/or phone call when possible

- You will receive a make up session to be scheduled at the next available time slot 

- If you are late for an appointment, your appointment will still end at the originally scheduled time unless accommodations can be easily made by the clinician

- If accommodations cannot be made, you will not be issued a make-up session or refund

- If you do not show up for an appointment you will be charged the full amount of your appointment fee

- If the clinician arrives for a home visit and no one is home, the clinician will wait for 15 minutes for you to arrive. If no one arrives, the clinician will leave and you will be charged for the appointment and travel time